Lenovo ThinkPad W700ds Manual de usuario

ThinkPad®W700 and W700dsService and Troubleshooting Guide

supplements this Guide. Read it before you use the wireless features of yourThinkPad computer. The ThinkPad computer complies with the radiofrequency

Chapter 2. Taking care of your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use comm

Note: Not all such appliances cause a significant electrostatic charge.Be gentle with your computerv Avoid placing any objects (including paper) betwe

v Turn off your computer if you are replacing the HDD or SSD.v When replacing the primary HDD or SSD, reattach the cover of the driveslot.v Store your

Cleaning the cover of your computerOccasionally clean your computer as follows:1. Prepare a mixture of a gentle kitchen-use detergent (one that does n

Tips on using the dual screen modelv Do not open the main display beyond 150 degrees to the keyboard. To doso might damage the computer hinge.v The se

8 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Chapter 3. Solving computer problemsFrequently asked questionsThis section lists frequently asked questions and tells where you can finddetailed answe

How can I contact the Customer Support Center?See Chapter 6, “Getting help and service,” on page 51 of this Guide.For the phone numbers of the Custome

7. Select Restart; then press Enter. Move the cursor to the option you wantfor restarting your computer; then press Enter. Your computer restarts.Diag

4. Using cursor keys, select Main hard disk drive or Ultrabay hard diskdrive. Press Enter to start the diagnostic program. The diagnostic programruns

Error messagesNote:1. In the charts, x can be any character.2. The version of PC-Doctor referred to here is PC-Doctor for Windows.Message Solution0176

Message Solution0200: Hard diskerrorThe HDD or SSD is not working. Make sure that the HDD orSSD is attached firmly. Run the BIOS Setup Utility; then m

Message Solution0280: Previous bootincompleteYour computer was previously unable to complete the bootprocess.Turn the computer off; then turn it on to

Message SolutionThe power-onpassword promptA power-on password or a supervisor password is set. Typethe password and press Enter to use the computer.

Message SolutionCannot boot fromany device.Check the status of the device which you want to boot from.Device not foundCheck the device you want to boo

If one of the following error code messages is displayed on the screen, have thecomputer serviced:02F4: EISA CMOS not writable02F5: DMA test failed02F

Problem:When I turn on the machine, only a white cursor appears on a blank screen.Solution:Note: If you have modified a partition on your HDD or SSD b

Memory problemsProblem:Your memory is not operating properly.Solution:1. Verify that the memory is installed and seated correctly in yourcomputer.It m

Keyboard problemsProblem:All or some keys on the keyboard do not work.Solution:For Windows Vista®:1. Click Start → Control Panel.2. Click Hardware and

ThinkPad®W700 and W700dsService and Troubleshooting Guide

Sleep (standby) or hibernation problemsProblem:The computer enters sleep (standby) mode (the sleep/standby indicatorturns on) immediately after Power-

Problem:While operating with the battery, the computer does not return from sleep(standby) mode, or the sleep (standby) indicator stays on and the com

Computer screen problemsProblem:Incorrect characters appear on the screen.Solution:1. Make sure that the operating system and the application program

Problem:The screen is unreadable or distorted.Solution:Make sure that:v The screen resolution and color quality are correctly set.v The display device

Solution (continued):For Windows XP:1. Right-click on the desktop, click Properties to open the DisplayProperties window, then click the Settings tab.

Battery problemsProblem:The battery does not charge.-or-The operating time for a fully charged battery is short.-or-The battery cannot be fully charge

Hard disk drive (HDD) or solid state drive (SSD) problemsProblem:After setting a hard disk password on the HDD or SSD of the computer, youmoved the dr

Problem:You cannot change or remove a hard disk password in the BIOS SetupUtility.Solution:A hard disk password can be changed or removed only if the

Fingerprint reader problemsProblem:You cannot register or authenticate your finger.Solution:If your finger has any of the following conditions, you ma

Problem:When you start up your computer, the operating system does not start upfrom the device that should start it up.Solution:The device that starts

NoteBefore using this information and the product it supports, be sure to read the following:v Safety and Warranty Guide included in the package with

RAID problemsProblem:The RAID 0 volume is reported as ″Failed.″Solution:One hard disk in the RAID 0 array may be missing or may have beendamaged.If yo

Solution (continued):For using Intel Matrix Storage Manager option ROM:1. Replace the hard disk drive, and then turn on the computer.2. During the sta

34 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Chapter 4. Recovery optionsIntroducing Rescue and RecoveryIf Windows is not running properly, use the Rescue and Recovery workspaceto help solve or id

Restoring the factory contentsThe complete backup of all the files and programs that Lenovo preinstalled onyour computer may have shipped on recovery

Restoring the factory contents using the recovery discsIf a set of recovery discs is enclosed with your computer, or you have createdor purchased reco

38 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Chapter 5. Upgrading and replacing devicesReplacing the batteryImportant:Read Safety and Warranty Guide before replacing the battery.To replace the ba

Upgrading the hard disk drive or solid state driveImportant:Read Safety and Warranty Guide before replacing the HDD or SSD.You can replace the solid s

To replace the HDD1. Turn off the computer; then disconnect the AC adapter and all cablesfrom the computer.2. Close the computer display, and turn the

ContentsRead this first . . . . . . . . . . . vChapter 1. Finding information . . . . . 1This guide and other publications . . . . . 1Finding informat

6. Remove the drive by pulling out the tab.7. Detach the rubber rails from the drive.8. Attach the rubber rails to the new drive.42 ThinkPad®W700 and

9. Insert the drive into the drive bay; then press it firmly into place.10. Attach the slot cover.11. Reinstall the screw.12. Reinstall the battery.13

To replace the SSD1. Turn off the computer; then disconnect the AC adapter and all cablesfrom the computer.2. Close the computer display, and turn the

6. Remove the drive by pulling out the tab.7. Release the latch with your finger in the direction shown by the arrow1, and lift up the bar 2.Note:

8. Pull the tab to remove the SSD from its adapter.9. Insert a new SSD into the adapter; then put the bar back in place and setthe latch.10. Insert th

14. Turn the computer over again. Connect the AC adapter and the cables tothe computer.Replacing memoryImportant:Read Safety and Warranty Guide before

5. Loosen the screws 1 on the memory slot cover; then remove the cover2.216. If the SO-DIMM is already in the memory slot, remove it to make roomf

7. Find the notch on the contact edge side of the SO-DIMM you areinstalling.Attention: To avoid damaging the SO-DIMM, do not touch its contactedge.Wit

8. Reinstall the cover of the memory slot by aligning the side of the coverfirst 1, and closing the cover. Then tighten the screws to secure thecove

Chapter 6. Getting help and serviceGetting help and serviceIf you need help, service, technical assistance, or just want more informationabout ThinkPa

European Union EMC Directiveconformance statement . . . . . . . 71EU-EMC Directive (2004/108/EC) EN55022 class B Statement of Compliance . . 72Japanes

v Lenovo hardware repair - If the problem is determined to be caused byLenovo hardware under warranty, trained service personnel are available toprovi

visit the Support Web site at http://www.lenovo.com/support/phone. If thenumber for your country or region is not listed, contact your Lenovo reseller

Country or Region Telephone NumberBrazil Sao Paulo region: (11) 3889-8986Outside Sao Paulo region: 0800-701-4815(Brazilian and Portuguese)Brunei 801-1

Country or Region Telephone NumberEstonia +372 66 00 800+372 6776793Finland +358-800-1-4260 (Warranty service and support)(Finnish)France Hardware 081

Country or Region Telephone NumberMexico 001-866-434-2080 (Spanish)Middle East +44 (0)1475-555-055Netherlands +31-20-514-5770 (Dutch)New Zealand 0800-

Country or Region Telephone NumberUnited Kingdom 08705-500-900 (Standard warranty support)(English)United States 1-800-426-7378 (English)Uruguay 000-4

58 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Appendix A. Warranty informationThis Appendix provides information regarding the warranty period and typeof warranty service applicable to your Lenovo

MachineTypeCountry or Region of Purchase Warranty period Types ofWarrantyService2763 US, Canada, Mexico, Brazil,Australia, and JapanParts and Labor -

to a designated service center. A courier will pick up your product anddeliver it to the designated service center. Following its repair or exchange,t

Read this firstBe sure to follow the important tips given here to continue to get the most useand enjoyment out of your computer. Failure to do so mig

62 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)Customer Replaceable Units (CRUs) are computer parts that the customer canupgrade or replace. There are t

Note: Use only computer parts provided by Lenovo. For warrantyinformation about the CRUs for your machine type, see Chapter 3, WarrantyInformation in

Appendix C. Features and SpecificationsFeaturesProcessorv See the system properties of your computer. You can do this as follows:Click Start, right-cl

Interfacev External-monitor connectorv DVI connectorv DisplayPort connectorv IEEE 1394 connectorv Stereo headphone jackv Microphone jackv 5 Universal

Operating: 5.0°C to 35.0°C (41°F to 95°F)Non-operating: 5.0°C to 43.0°C (41°F to 109°F)– At altitudes above 2438 m (8000 ft)Maximum temperature when o

68 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

Appendix D. NoticesNoticesLenovo may not offer the products, services, or features discussed in thisdocument in all countries. Consult your local Leno

information contained in this document was obtained in specific environmentsand is presented as an illustration. The result obtained in other operatin

v Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected.v Consult an authorized dealer or service re

Protect the cables from being damaged.Applying strong force to cables may damage or break them.Route communication lines, or the cables of an ACadapte

Standard EN 55022. The limits for Class B equipment were derived for typicalresidential environments to provide reasonable protection against interfer

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 undEN 55022 Klasse B.Japanese VCCI Class

Notice for users in the U.S.A.California Perchlorate Information:Products containing CR (manganese dioxide) lithium coin cell batteries maycontain per

been inactive for a specified length of time:Windows XP Windows Vistav Power plan: Energy Star at AC modeTurn off monitor: After 10 minutesTurn off ha

6. Click the Power Management tab.7. Clear the Allow this device to bring the computer out of standby checkbox.8. Click OK.Notice for Regulatory infor

TrademarksThe following terms are trademarks of Lenovo in the United States, othercountries, or both:LenovoRescue and Recovery®ThinkLight®ThinkPad®Thi

78 ThinkPad®W700 and W700ds Service and Troubleshooting Guide

IndexAAC adaptertroubleshooting 27Access Help 1, 9, 12Bbatteryreplacing 39troubleshooting 27BIOS Setup Utility 10initializing 36Ccarrying the computer

troubleshooting (continued)battery 27computer screen 24error messages 13errors without messages 18fingerprint reader 30keyboard 21memory 20password 20

Chapter 1. Finding informationThis guide and other publicationshelps you to unpack your ThinkPad®computer and get started. It includes afew tips for f

Part Number: 45N3646Printed in China(1P) P/N: 45N3646