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Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage185
foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage59
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage179
.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftware,device,orhardwaretoseeiftheproblem
couldbesolved.
6.Viewthesystemeventlogtodiagnoseproblems.See“Viewingthesystemeventlog”onpage179.
7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
8.Referto“Basictroubleshootingtables”onpage180andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
9.Tryusingapreviousservercongurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseeffect.
10.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
11.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage185.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontandrearofthechassis,thesystemboard,the
hot-swapharddiskdrives,thehot-swapredundantpowersupplies,andtheopticaldrive(somemodels).
ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For
informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13
.
Viewingthesystemeventlog
Thesystemeventlog(SEL)containsinformationaboutallthePOSTandsystemmanagementinterrupt(SMI)
events.YoucanviewtheSELtodiagnosesystemproblems.
©CopyrightLenovo2012
179
- ThinkServerRD430 1
- UserGuide 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage189 2
- Contents 3
- Safetyinformation 5
- ThinkServerRD430UserGuide 10
- ©CopyrightLenovo2012 11
- Chapter1.Generalinformation 13
- Serverdocumentation 14
- Chapter1.Generalinformation3 15
- Chapter2.Serversetuproadmap 17
- 6ThinkServerRD430UserGuide 18
- Chapter3.Productoverview 19
- Features 20
- Chapter3.Productoverview9 21
- Specications 23
- Locations 25
- Frontviewoftheserver 27
- 5IDbuttonwithIDLED 31
- 6NIC1statusLED 31
- 7NIC2statusLED 31
- 8SystemerrorLED 31
- Chapter3.Productoverview19 31
- Frontpanel 33
- Diagnosticmodule 35
- Figure14.Systemfans 37
- Rearviewoftheserver 38
- .Productoverview29 41
- Servercomponents 43
- 32ThinkServerRD430UserGuide 44
- .Productoverview33 45
- 34ThinkServerRD430UserGuide 46
- .Productoverview35 47
- RAIDcard 48
- Expandercard 49
- Figure27.Expandercard 50
- Connector14Connector4 50
- Connector25Connector5 50
- Connector36Connector6 50
- 8-pinpowerconnector 54
- Mini-SASports0-3 54
- 4ononeendofthe 57
- Chapter3.Productoverview45 57
- Systemboardcomponents 59
- Systemboardjumpersandswitches 62
- Systemboardswitches 63
- Figure40.Systemboardswitches 65
- Clearpasswordswitch 65
- Reservedforthemanufacturer 65
- SystemboardLEDs 66
- 2-5SystemfanerrorLEDs 67
- Chapter3.Productoverview55 67
- 56ThinkServerRD430UserGuide 68
- Turningontheserver 69
- Turningofftheserver 69
- Chapter5.Conguringtheserver 71
- SetupUtilityprograminterface 72
- Securitymenu 73
- ServerManagementmenu 73
- Settingthesystemdateandtime 74
- Usingpasswords 75
- Selectingastartupdevice 76
- ConguringtheTPMfunction 76
- ExitingtheSetupUtilityprogram 77
- UpdatingorrecoveringtheBIOS 77
- Updating(ashing)theBIOS 78
- ConguringRAID 82
- AboutRAID 82
- RAIDarraystatus 84
- Initializingavirtualdrive 87
- Settingahot-sparedrive 87
- Rebuildingaphysicaldrive 88
- Runningaconsistencycheck 88
- Updatingthermware 90
- 80ThinkServerRD430UserGuide 92
- Guidelines 93
- Precautions 93
- Systemreliabilityguidelines 95
- Removingtheservercover 95
- 1inthedirectionasshown 96
- 1inthechassis 101
- 2inthechassis.Ensure 101
- 3inthechassis.Then 101
- 94ThinkServerRD430UserGuide 106
- Memorymoduleinstallationrules 107
- Installingamemorymodule 110
- Removingamemorymodule 112
- InstallingtheRAIDcard 113
- RemovingtheRAIDcard 115
- Figure65.RemovingtheRAIDcard 116
- AdvancedRAID 117
- RemovingtheTR500Key 118
- Figure67.RemovingtheTR500Key 119
- InstallingtheTR700Battery 120
- RemovingtheTR700Battery 121
- Installingtheexpandercard 123
- Removingtheexpandercard 125
- InstallinganEthernetcard 126
- RemovinganEthernetcard 129
- RemovingtheTR300Key 132
- Figure79.RemovingtheTR300Key 134
- InstallingtheTMMPremium 135
- RemovingtheTMMPremium 136
- InstallingtheTPM 138
- RemovingtheTPM 139
- Figure83.RemovingtheTPM 141
- 1inthedirectionas 144
- Figure91.Donottouchthepins 150
- Replacingthemicroprocessor 151
- Figure96.Donottouchthepins 153
- 4ofthemicroprocessorsocket 154
- 146ThinkServerRD430UserGuide 158
- 150ThinkServerRD430UserGuide 162
- 1onthechassisarealigned 166
- 2onthechassis 166
- Replacingthefrontpanelboard 175
- Replacingthediagnosticmodule 179
- Replacingasystemfan 182
- Completingthepartsreplacement 186
- 4fortheopticaldrivetothe 187
- Updatingtheserverconguration 189
- 178ThinkServerRD430UserGuide 190
- Troubleshootingprocedure 191
- Viewingthesystemeventlog 191
- Basictroubleshootingtables 192
- Opticaldriveproblems 192
- Harddiskdriveproblems 193
- Memorymoduleproblems 194
- 184ThinkServerRD430UserGuide 196
- Informationresources 197
- Usingthedocumentation 197
- ThinkServerWebsite 197
- LenovoSupportWebsite 197
- Helpandservice 198
- Beforeyoucall 198
- Callingforservice 198
- Usingotherservices 199
- Purchasingadditionalservices 199
- 188ThinkServerRD430UserGuide 200
- AppendixA.Notices 201
- Trademarks 202
- Importantnotes 202
- Recyclinginformation 202
- Batteryreturnprogram 203
- Particulatecontamination 204
- AppendixA.Notices193 205
- AppendixA.Notices195 207
- Exportclassicationnotice 208
- Electronicemissionnotices 208
- AppendixA.Notices197 209
- ENERGYSTARmodelinformation 210
- 200ThinkServerRD430UserGuide 212
- 202ThinkServerRD430UserGuide 214
- 204ThinkServerRD430UserGuide 216
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