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aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.
Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputer.Thatdocumentationincludesprintedbooks,onlinebooks,readmeles,and
helples.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.
MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailable
throughWebdownload(connectionchargesmightapply)orthroughdisc.Formorespecicinformationand
links,gotohttp://www.microsoft.com.Lenovoofferstechnicalassistancewithinstallationof,orquestions
relatedto,ServicePacksforyourLenovo-preloadedMicrosoftWindowsproduct.Forinformation,contact
theCustomerSupportCenter.
Usingdiagnosticprograms
Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour
computer,therstplacetostartisthetroubleshootinginformationofyourcomputerdocumentation.Ifyou
suspectasoftwareproblem,seethedocumentation,includingreadmelesandhelpinformationsystems,
thatcomeswiththeoperatingsystemorapplicationprogram.
ThinkPadnotebookcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentify
hardwareproblems.See“Diagnosingproblems”onpage135
forinstructionsonusingthediagnostic
programs.
Thetroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.Youcangetthelatesttechnicalinformationanddownloaddevice
driversandupdatesfromtheLenovoWebsiteathttp://www.lenovo.com/support.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
Driversandsoftware
Diagnosticsolutions
Productandservicewarranty
Productandpartsdetails
Userguidesandmanuals
Knowledgebaseandfrequentlyaskedquestions
CallingLenovo
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarrantyperiod:
Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
156UserGuide
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