Lenovo Flex System x240 M5 Guía de usuario descargar pdf (Pagina 34)

Lenovo Flex System x240 M5 Product Guide 34

Warranty options

The Flex System x240 M5 Compute Node has a three-year on-site warranty with 9x5 next-business-day

terms. Lenovo offers the service upgrades through Lenovo Services warranty maintenance upgrades and

post-warranty maintenance agreements with a well-defined scope of services, including service hours,

response time, term of service, and service agreement terms and conditions.

Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own

service types, service levels, response times, and terms and conditions. Not all covered types of warranty

service upgrades might be available in a particular country or area. For more information about Lenovo

warranty service upgrade offerings that are available in your country, visit the Lenovo Services website:

https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

The following table explains warranty service definitions in more detail.

Table 22. Warranty service definitions

Term Description

On-site

repair

A service technician will come to the server's location for equipment repair.

24x7x2 hour A service technician is scheduled to arrive at the client’s location within four hours after remote

problem determination is completed. Lenovo provides service around the clock, every day,

including Lenovo holidays.

24x7x4 hour A service technician is scheduled to arrive at the client’s location within eight hours after remote

problem determination is completed. Lenovo provides service around the clock, every day,

including Lenovo holidays.

9x5x4 hour A service technician is scheduled to arrive at the client’s location within four business hours after

remote problem determination is completed. Lenovo provides service 8:00 a.m. - 5:00 p.m. in the

client's local time zone, Monday - Friday, excluding Lenovo holidays.

9x5 next

business day

A service technician is scheduled to arrive at the client’s location on the business day after Lenovo

receives your call, following remote problem determination. Lenovo provides service 8:00 a.m. -

5:00 p.m. in the client's local time zone, Monday - Friday, excluding Lenovo holidays. Calls

received after 4:00pm local time require an extra business day for service dispatch. Next business

day service is not guaranteed.

The following types of Lenovo warranty service upgrades are available:

Warranty and maintenance service upgrades:



Three, four, or five years of 9x5 or 24x7 service coverage



Onsite repair from next business day to 8 or 4 hours



One or two years of warranty extension



Priority technical support

Lenovo’s Priority Support Offering enhances our award-winning call center support to provide top

priority queue assignment to specialized Lenovo technicians. Priority support accelerates call center

troubleshooting to get your problems resolved quickly, and includes other value added support for

Lenovo provided software tools. Priority support can be purchased stand-alone to match the base

warranty of your system or in convenient bundles with our same-day response services.

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