Lenovo ThinkVantage (Hardware Password Manager Deployment Manual de usuario descargar pdf (Pagina 55)

Solution:TheusermustuseawirednetworkconnectionwhenperforminganintranetloginfromtheBIOS.

•Symptom:Receivetheincorrectusernameorpasswordspeciedmessagewhentheintranetusername

and/orpasswordarecorrectandisgreaterthan63charactersinlength.

Problemdescription:BIOSallowsamaximum64byteusernameandpassword(includingnull

termination)tobeenteredwhenperforminganintranetlogin(63characterseachfortheusernameand

password,forexample).Thus,theclientapplicationmustenforcethesamerestrictionforconsistency.

Solution:SettheActiveDirectorypolicytolimitintranetusernamesandpasswordstomaximum

63charactersinlength.

•Symptom:TheHardwarePasswordManagerclientapplicationpromptsyoutoenrolleventhoughuser

hasalreadyenrolled.

Problemdescription:Ifadomainuserisconguredwithahard-codedDNSserveraddress(not

automaticallydetected)and

HardwarePasswordManagerpolicyissetforWindowsandUserLoginto

besynchronized,theHardwarePasswordManagerclientapplicationmaynotrecognizethattheuseris

alreadyenrollediftheirdomainaccountpasswordhasbeenchangedorresetbytheAdministrator.

Solution:Deregisterthesystem(eitherthroughBIOSsetuportheIntranetloginmenuintheBIOS),

thenre-register.

•Symptom:AfterrestoringfromabackupthatwastakenpriortoinstallingtheHardwarePassword

Managerclientapplication,theuserisunabletore-registertothe

HardwarePasswordManagerserver;

theuserreceivesamessageindicatinginternalerror.

Problemdescription:IftheuserhasregisteredinHardwarePasswordManager,thenrestoresfroma

backupwheretheHardwarePasswordManagerclientapplicationwasnotinstalled,thesystemisleftina

statewhereBIOSthinksthesystemisregistered(thesecurevaultisallocatedandhardwarepasswords

areset),buttheclientapplicationisnolongerinstalled.

Solution:Deregisterthesystem(eitherthroughBIOSsetuportheIntranetloginmenuintheBIOS),

thenre-register.

•Symptom:HardwarePasswordManagerloginfailureusingaNovellserver(LDAP)Thiscanoccur

anywherethattheintranetaccountauthenticationisrequested,suchasregistration,renewal,orintranet

loginattheBIOSprompt.

Problemdescription:Youcannotloginusingspecialcharacterssuchas=(equalsign)and.(period).

Thiscanoccurineitherofthefollowingscenarios:

–IfLDAPoptions/connections/bindrestrictionsissettoNoneandtheusernameformatisuser1.novell

–IftheLDAPoptions/connections/bindrestrictionsissettoDisallowanonymoussimplebindandthe

usernameformatiscn=user1,o=novell

Solution:-N/A

AppendixC.Hintsandtips47

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Lenovo ThinkVantage (Hardware Password Manager Deployment Manual de usuario Pagina 55