Lenovo ThinkServer RD630 Manual de usuario descargar pdf (Pagina 171)

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve

problemsthatmightoccurintheserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8

“Gettinginformation,help,andservice”onpage165

foradditionaltroubleshootingresources.

Troubleshootingprocedure

Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou

experiencewithyourserver:

1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,

functioningelectricaloutlets.

3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.

FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility

program”onpage55

4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.

See“ViewingthestatusanddiagnosticLEDs”onpage159

5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or

replacedapieceofhardware,removeorreinstallthesoftware,device,orhardwaretoseeiftheproblem

couldbesolved.

6.Viewthesystemeventlogtodiagnoseproblems.See“Viewingthesystemeventlog”onpage160.

7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.

8.Downloadanduseadiagnosticprogramtodiagnoseproblems.See“Usingadiagnosticprogram”on

page160.

9.Referto“Basictroubleshootingtables”onpage160andfollowtheinstructionsforthetypeofproblem

youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,

continuewiththenextstep.

10.Tryusingapreviousservercongurationtoseeifarecentchangetohardwareorsoftwaresettingshas

causedaproblem.Beforerestoringyourpreviousconguration,captureyourcurrentcongurationin

casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseeffect.

11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting

information,help,andservice”onpage165.

ViewingthestatusanddiagnosticLEDs

YourserverhasstatusanddiagnosticLEDsonthefrontpanel,therearpanel,thepanelofthediagnostic

module(variesbymodel),thesystemboard,thehot-swapharddiskdrives,andtheopticaldrive(if

supported).ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.

ForinformationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage14

159

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Lenovo ThinkServer RD630 Manual de usuario Pagina 171