Lenovo ThinkServer RD650 Manual de usuario descargar pdf (Pagina 201)

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve

problemsthatmightoccurintheserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8

“Gettinginformation,help,andservice”onpage193foradditionaltroubleshootingresources.

Troubleshootingprocedure

Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou

experiencewithyourserver:

1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,

functioningelectricaloutlets.

3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.

FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility

program”onpage55

4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.

See“ViewingthestatusanddiagnosticLEDs”onpage187.

5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or

replacedapieceofhardware,removeorreinstallthesoftware,device,orhardwaretoseeiftheproblem

couldbesolved.

6.Viewthesystemeventlogtodiagnoseproblems.See“Viewingthesystemeventlog”onpage188.

7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.

8.Downloadanduseadiagnosticprogramtodiagnoseproblems.See“LenovoThinkServerDiagnostics”

onpage15.

9.Referto“Basictroubleshootingtables”onpage188andfollowtheinstructionsforthetypeofproblem

youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,

continuewiththenextstep.

10.Tryusingapreviousserverconﬁgurationtoseeifarecentchangetohardwareorsoftwaresettingshas

causedaproblem.Beforerestoringyourpreviousconﬁguration,captureyourcurrentconﬁgurationin

casetheolderconﬁgurationsettingsdonotsolvetheproblemorhaveadverseeffect.

11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting

information,help,andservice”onpage193.

ViewingthestatusanddiagnosticLEDs

YourserverhasstatusanddiagnosticLEDsonthefrontpanel,therearpanel,thesystemboard,the

hot-swapstoragedrives,andtheopticaldrive(ifsupported).ThevariousLEDshelpyoueasilyidentifythe

systemanddevicestatusanddiagnoseproblems.ForinformationabouttheLEDs,refertotherelated

topicsin“Locations”onpage16.

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Lenovo ThinkServer RD650 Manual de usuario Pagina 201